Pylon MCP Server
Access and manage Pylon customer support data through an MCP-compliant interface.
Data last scanned last week · Reviewed last month
Overview
The Pylon MCP Server provides a comprehensive set of tools to interact with the Pylon customer support platform directly from your MCP-compatible environment. It enables users to list, search, create, update, and delete accounts, contacts, issues, and teams, facilitating deeper integration between support workflows and AI agents. To use the server, users must configure it with a valid Pylon API token, which can be generated by an Admin through the Pylon dashboard. The server is installed using Node.js and integrates into environments like Claude Desktop or Claude Code by providing the necessary command and environment file paths.
Our verdict
This project carries a high-risk score of 35/100, primarily because the authentication method and read-only mode safety have not been reviewed. Additionally, it is a community-maintained project rather than an official vendor release. Users should proceed with caution and verify the codebase before connecting it to production customer data, as it allows for destructive actions like account and issue deletion.
- Small dependency footprint with only two direct dependencies.
- Active development with recent commits.
- Comprehensive toolset covering account, contact, and issue management.
- High-risk security score due to lack of security reviews.
- Not maintained by the official Pylon vendor.
- Includes destructive tools like delete operations without reviewed safety mechanisms.
Setup
{
"mcpServers": {
"pylon-mcp": {
"args": [
"-y",
"pylon-mcp"
],
"command": "npx"
}
}
}Paste into ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows), then restart Claude Desktop. Some servers require API keys or tokens as environment variables — check the project's README and add an "env" object if needed.
- No read-only mode — running this grants full read/write access.
- No built-in authentication — anyone with access to this config can invoke every tool it exposes.
Tools
| Tool | Description | Risk |
|---|---|---|
| pylon_get_organization | Get information about your Pylon organization | low |
| pylon_list_accounts | List all accounts with pagination | low |
| pylon_get_account | Get a specific account by ID | low |
| pylon_create_account | Create a new account | medium |
| pylon_update_account | Update an existing account | medium |
| pylon_delete_account | Delete an account | high |
| pylon_search_accounts | Search accounts with filters | low |
| pylon_list_contacts | List all contacts with pagination | low |
| pylon_get_contact | Get a specific contact by ID | low |
| pylon_create_contact | Create a new contact | medium |
Compatibility
| Client | Local | Docker | Remote | Read-only |
|---|---|---|---|---|
| ChatGPT | ||||
| Claude Desktop | ||||
| Cursor | ||||
| VS Code | ||||
| Windsurf |
Frequently asked questions
›What permissions are required to use this MCP server?
You must be an Admin user in Pylon to generate the required API token from the Pylon dashboard.
›What software prerequisites are needed to run this server?
The server requires Node.js version 24 or higher and uses pnpm for dependency management.
›How do I configure the server's environment variables?
Copy the .env.example file to .env and insert your Pylon API token into the PYLON_API_TOKEN field.
›Does this server support managing issues and contacts?
Yes, it provides tools for listing, creating, updating, searching, and deleting both Pylon accounts, contacts, and issues.
Alternatives
Changelog
- Fixpylon-mcp: v1.1.2
2026-04-02
- Fixpylon-mcp: v1.1.1
2025-12-15
- Fixpylon-mcp: v1.1.0
2025-12-14
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